Problems installing Komplete 14 on Windows

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Last Post by Dmitriy 8 months ago

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Juan Martinez

(@juan-martinez)

Active Member Member

Joined: 9 months ago

Posts: 5

Topic starter 13/01/2024 12:55 pm

Mostly it went fine, but 4 components said "invalid path", and didn't. I've been talking with NI support, not getting a lot of traction so far.
First they said it was a known issue with Native Access, and told me to get version 3.8, but that's what I already had. (This is a new install, not all update or upgrade.)

Then they asked for a screen shot of the file locations settings screen, but I don't get how those could be wrong, whatever that means, if everything but those four installed ok.
Anyone else run into anything like this?

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Musgrove

(@musgrove)

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Joined: 9 months ago

Posts: 5

13/01/2024 2:41 pm

Yes... I am on a Mac however, I just did an update mid-December and had quite a few invalid path errors and other weird random errors too. I've been using NI for years and never had any issues. The last two times were difficult. Not matter what I do I cannot get the Previews to work. I don't recall which ones I had issues with. I went into Native Access, hit the three dot next to "Install" and hit locate and found them manually. That is working with everything but Previews... Guess I am just not meant to preveiw them.......

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