Problems installing Komplete 14 on Windows

Software and Tech

Last Post by Dmitriy 11 months ago

3 Posts

3 Users

0 Reactions

386 Views

RSS

Juan Martinez

(@juan-martinez)

Active Member Member

Joined: 12 months ago

Posts: 5

Topic starter 13/01/2024 11:55 am

Mostly it went fine, but 4 components said "invalid path", and didn't. I've been talking with NI support, not getting a lot of traction so far.
First they said it was a known issue with Native Access, and told me to get version 3.8, but that's what I already had. (This is a new install, not all update or upgrade.)

Then they asked for a screen shot of the file locations settings screen, but I don't get how those could be wrong, whatever that means, if everything but those four installed ok.
Anyone else run into anything like this?

Quote

Musgrove

(@musgrove)

Active Member Member

Joined: 12 months ago

Posts: 5

13/01/2024 1:41 pm

Yes... I am on a Mac however, I just did an update mid-December and had quite a few invalid path errors and other weird random errors too. I've been using NI for years and never had any issues. The last two times were difficult. Not matter what I do I cannot get the Previews to work. I don't recall which ones I had issues with. I went into Native Access, hit the three dot next to "Install" and hit locate and found them manually. That is working with everything but Previews... Guess I am just not meant to preveiw them.......

ReplyQuote